The steak burgers and fries are thin but very tasty. The milkshakes are good and the kids meals have a nice variety to chose from. The service is very slow and not very good. Overall a nice change from McDonald's at a good price.
(3)
Christopher S.
Worst. Steak and shake. Ever. Sandwich came out ice cold and missing the bacon. The waitress was so poor I didn't even have a chance to complain. The one half of my sandwich barely had a piece of chicken on it. The seasoned fries were nothing more than Cajun spice covering the top few fries. I will not return to this Steak 'n Shake.
(1)
Ross C.
Walked in trying to get a hot hamburger. Saw 3 batches of 12 hamburgers trays cooked. We NEVER got our food. Walked out. Steak and Shake is overpriced. Their service sucks. Cook at home!
(1)
Crystal N.
They need to hire more staff. Just went through the drive through. And the poor girl was doing everything alone. My burger came out wrong and the fries were tasteless. Where's the management running this place?
(1)
Josh O.
Usually pretty good food and service. Don't even try to eat there on Sunday morning. Not big group friendly. Foods good but smaller portions. Excellent milkshakes!!
(3)
Ashley W.
I have been here 4 times total. The first 3 were absolute disasters!!! The 3rd time is the straw that broke the camels back! It was my son's birthday and everything was horrible. The service was really bad. Me and the table next to ours had to constantly get up and ask for things. We saw the waitress maybe twice the whole time. The food was chewy and unflavorful. They NEVER brought our milkshakes out. Everything was so bad that i cried when i complained to the manager because i felt so awful that my son's 5th birthday lunch was ruined. And the manager was so rude (he was an older portly guy) and acted like he didn't know what to say or do so he just said that i didn't have to pay. I called a few weeks later and talked to a different manager who was so nice and i got a free meal and some coupons. When i went to redeem the meal and get the coupons the waitress we had was SO nice but i think i got the older guy manager he argued with me saying that i had to pay for my meal and that i ONLY was allowed to get the coupons but i had to keep correcting him. But this Steak N Shake gives them a bad name. If i want to go to a GOOD Steak N Shake i'll go to Largo. At least the staff and managers know what they are doing there!!
(1)
Rusty D.
I have eaten here several time, and everything was descent, but the past two visits was the worse, both times we waiting for a menu for at least 10 to 15 minutes, last night was the same. I have a seven year old who was getting impatient and to wait that long just for menus was not worth the wait anymore. I did contact customer support that same night (9:20 pm EST) and she took my information and the issues. I was told I would hear back from someone in management, and as i write this review, I have only received an auto-generated email.
(1)
Mark Z.
The food was good but the service was not as stellar. We waited for about 10min for a table when there were tables available then We waited for menus. We also had an issue with a promotion. We were told a promotion for a milkshake was not current even though it clearly states in the app it was. When our food did come several things were missing or wrong. Seemed like the girls working behind the counter were more interested in leaving then helping us, I think their shift was over.
(2)
Mitch L.
I had to update this review. I determined when they said weight they meant wait for food. Corporate sent me a ten dollar gift certificate and I used half of it. This time the services top notch and the food was nice and hot!!! For the price you pay the food is a real bargain!!!!!
(4)
Sharon T.
I have been here a few times with my Daughter. The food is always good. If you get Breakfast tacos, They look nothing like the advertisement, there is a lot less filling than one would expect. My Daughter loves the Grilled chicken Sandwich. It is a 6 dollar sandwich though. I went through the Drive thru today, Just to get coffee, and a bag of ice. I told the cashier that I wanted cream, and sugar with my coffee. She told me they ran out of cream, and they don't carry sugar, only artificial sweetner. I said are you kidding me? She assured me that was the truth, another team mate came over, and said it is true that they don't carry sugar. I then asked them how often they cleaned the ice machine. The same cashier said Never. I said Really? She said all we do is fill from the machine we don't clean it. Afer all the shows I have seen, where they find Roaches, Mold, and mildew in the machine, I was a little upset. When I got home, I called Steak and Shake, and asked to speak to a manager. I spoke to Astrid. She assured me they clean the ice machine quarterly. That they were not out of sugar, but were out of cream. She said she would talk to the person on Drive thru. She also apologized. Obviously, the staff need a lot more training. or better training. I am not thrilled with the customer service, nor the consistency of food. I will give it another shot, might be awhile though.
(2)
Michelle S.
The food is really mediocre and way to overpriced for the quality of food it is. Ice chips in the 3.49 milkshakes. Honestly, mc Donald's and Burger King is way better tasting and cheaper.
(1)
Matt F.
The food is amazing at this steak and shake. The only problem with it is that it is not at all consistent. Some days my fries are just the way I like them and other days they are soggy as if they were soaking in water. The staff is very friendly and they are always willing to mold to the needs of the costumer. They lost two starts for the food not always being consistent.
(3)
Rick P.
I have also experienced poor service "at times", but not enough from keeping me from going there. Also recently relocated to Florida and have found service to be spotty at various food joints. If service gets too bad, I hold them accountable and ask to speak to a manager. If you don't complain about the service, then the manager cannot spot the problem quicker. Eventually, that server may get booted. I know that by not going there, that also sends a message, however, these places remain busy. By complaining, maybe we can improve the quality of service? (Wishful thinking) lol! UPDATE!! My recent visit to Steak N Shake was GREAT!! The server/waitress was very professional and experienced! Margaret,( a ten year employee ), was extremely friendly and struck up a conversation with my fiance' and me...she was wonderful! Chocolate shakes were great and food was hot and delicious!
(3)
Steve E.
Steak n shake is absolutely delicious. However, I have never been to a restaurant that had good service. I go there to always guess what will be wrong this time. However, aside from that, the food is usually always good, regardless of the misinterpretation of the order. They are famous for burgers and milkshakes and do not disappoint.
(4)
Brooke K.
My husband and I just moved to Florida and kept seeing this place so we decided to try it one night. We thought it was fast food but you actually sit down and get waited on. My husband and I both waited tables for years, so we're pretty lenient when it comes to restaurant service but our waitress clearly does not have the skill set to serve a table. First my husband ordered unsweetened iced tea and I got a peanut butter cup milkshake. She brings a sweetened tea and a butterfinger shake. I sent the shake back, my husband figured that since we're sort of in the south he should just get used to sweet tea. My husband ordered a burger, no tomato with chili cheese fries. Simple enough right? A half an hour later she brings him a burger with tomato and regular fries. It got sent back because the tomatoes were diced and mixed into the cheese. My husband loathes tomatoes and couldn't eat it like that. My food was also wrong, but close enough and I was starving so I ate it. It took another 30 minutes to get my husband's burger. I had long since finished my food. Burger had no tomato but regular fries so my husband asked for a side of chili and cheese. She brought a side of cheese. It was almost laughable at this point. She blamed the slow kitchen but when we got our receipt everything was rung in wrong. Despite what it sounds we're not picky people. The food was pretty good and the prices are awesome but the incredibly inept service will keep us from going back.
(1)
Danan C.
Great price for the quality of food you get! I have only been here twice, both times at 5:30am, so I can't say much for how the joint operates during meal times. But I have been happy both times. Though I must point out that service was mediocre both times I was there. My group and I were the ONLY ones there, so there is no excuse for poor service when you are the only customer.
(3)
Joe G.
I gave it 5 stars, for price, and that the crew worked hard and were understaffed. double steakburger w fries 4 bucks; coffee .99 cents. food was right off the grill; fries were great. they only had one guy making 1/2 price shakes for 1.75; so, the wait is long. but after seeing a few in the room- i'll definitely be back to try one. beats wendys.
(5)
Kevin B.
We love going there... My wife always enjoys the dish soap blend sweet tea....give it a try.
(3)
Ann D.
Tried the blue ribbon steakburger which had smoked Gouda cheese, hickory smoked bacon, roasted red peppers, French fried onions, bleu cheese horseradish sauce, lettuce and tomato. However the gouda could barely be tasted, the rest of the burger was ok. Fries were thin and good. Really liked the tropical banana smoothie. Nice that you could sit inside which looked like Johnny Rockets or get it to go.
(4)
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Address :4305 Commercial Way
Spring Hill, FL, 34606
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : Yes
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Vickie D.
The steak burgers and fries are thin but very tasty. The milkshakes are good and the kids meals have a nice variety to chose from. The service is very slow and not very good. Overall a nice change from McDonald's at a good price.
(3)Christopher S.
Worst. Steak and shake. Ever. Sandwich came out ice cold and missing the bacon. The waitress was so poor I didn't even have a chance to complain. The one half of my sandwich barely had a piece of chicken on it. The seasoned fries were nothing more than Cajun spice covering the top few fries. I will not return to this Steak 'n Shake.
(1)Ross C.
Walked in trying to get a hot hamburger. Saw 3 batches of 12 hamburgers trays cooked. We NEVER got our food. Walked out. Steak and Shake is overpriced. Their service sucks. Cook at home!
(1)Crystal N.
They need to hire more staff. Just went through the drive through. And the poor girl was doing everything alone. My burger came out wrong and the fries were tasteless. Where's the management running this place?
(1)Josh O.
Usually pretty good food and service. Don't even try to eat there on Sunday morning. Not big group friendly. Foods good but smaller portions. Excellent milkshakes!!
(3)Ashley W.
I have been here 4 times total. The first 3 were absolute disasters!!! The 3rd time is the straw that broke the camels back! It was my son's birthday and everything was horrible. The service was really bad. Me and the table next to ours had to constantly get up and ask for things. We saw the waitress maybe twice the whole time. The food was chewy and unflavorful. They NEVER brought our milkshakes out. Everything was so bad that i cried when i complained to the manager because i felt so awful that my son's 5th birthday lunch was ruined. And the manager was so rude (he was an older portly guy) and acted like he didn't know what to say or do so he just said that i didn't have to pay. I called a few weeks later and talked to a different manager who was so nice and i got a free meal and some coupons. When i went to redeem the meal and get the coupons the waitress we had was SO nice but i think i got the older guy manager he argued with me saying that i had to pay for my meal and that i ONLY was allowed to get the coupons but i had to keep correcting him. But this Steak N Shake gives them a bad name. If i want to go to a GOOD Steak N Shake i'll go to Largo. At least the staff and managers know what they are doing there!!
(1)Rusty D.
I have eaten here several time, and everything was descent, but the past two visits was the worse, both times we waiting for a menu for at least 10 to 15 minutes, last night was the same. I have a seven year old who was getting impatient and to wait that long just for menus was not worth the wait anymore. I did contact customer support that same night (9:20 pm EST) and she took my information and the issues. I was told I would hear back from someone in management, and as i write this review, I have only received an auto-generated email.
(1)Mark Z.
The food was good but the service was not as stellar. We waited for about 10min for a table when there were tables available then We waited for menus. We also had an issue with a promotion. We were told a promotion for a milkshake was not current even though it clearly states in the app it was. When our food did come several things were missing or wrong. Seemed like the girls working behind the counter were more interested in leaving then helping us, I think their shift was over.
(2)Mitch L.
I had to update this review. I determined when they said weight they meant wait for food. Corporate sent me a ten dollar gift certificate and I used half of it. This time the services top notch and the food was nice and hot!!! For the price you pay the food is a real bargain!!!!!
(4)Sharon T.
I have been here a few times with my Daughter. The food is always good. If you get Breakfast tacos, They look nothing like the advertisement, there is a lot less filling than one would expect. My Daughter loves the Grilled chicken Sandwich. It is a 6 dollar sandwich though. I went through the Drive thru today, Just to get coffee, and a bag of ice. I told the cashier that I wanted cream, and sugar with my coffee. She told me they ran out of cream, and they don't carry sugar, only artificial sweetner. I said are you kidding me? She assured me that was the truth, another team mate came over, and said it is true that they don't carry sugar. I then asked them how often they cleaned the ice machine. The same cashier said Never. I said Really? She said all we do is fill from the machine we don't clean it. Afer all the shows I have seen, where they find Roaches, Mold, and mildew in the machine, I was a little upset. When I got home, I called Steak and Shake, and asked to speak to a manager. I spoke to Astrid. She assured me they clean the ice machine quarterly. That they were not out of sugar, but were out of cream. She said she would talk to the person on Drive thru. She also apologized. Obviously, the staff need a lot more training. or better training. I am not thrilled with the customer service, nor the consistency of food. I will give it another shot, might be awhile though.
(2)Michelle S.
The food is really mediocre and way to overpriced for the quality of food it is. Ice chips in the 3.49 milkshakes. Honestly, mc Donald's and Burger King is way better tasting and cheaper.
(1)Matt F.
The food is amazing at this steak and shake. The only problem with it is that it is not at all consistent. Some days my fries are just the way I like them and other days they are soggy as if they were soaking in water. The staff is very friendly and they are always willing to mold to the needs of the costumer. They lost two starts for the food not always being consistent.
(3)Rick P.
I have also experienced poor service "at times", but not enough from keeping me from going there. Also recently relocated to Florida and have found service to be spotty at various food joints. If service gets too bad, I hold them accountable and ask to speak to a manager. If you don't complain about the service, then the manager cannot spot the problem quicker. Eventually, that server may get booted. I know that by not going there, that also sends a message, however, these places remain busy. By complaining, maybe we can improve the quality of service? (Wishful thinking) lol! UPDATE!! My recent visit to Steak N Shake was GREAT!! The server/waitress was very professional and experienced! Margaret,( a ten year employee ), was extremely friendly and struck up a conversation with my fiance' and me...she was wonderful! Chocolate shakes were great and food was hot and delicious!
(3)Steve E.
Steak n shake is absolutely delicious. However, I have never been to a restaurant that had good service. I go there to always guess what will be wrong this time. However, aside from that, the food is usually always good, regardless of the misinterpretation of the order. They are famous for burgers and milkshakes and do not disappoint.
(4)Brooke K.
My husband and I just moved to Florida and kept seeing this place so we decided to try it one night. We thought it was fast food but you actually sit down and get waited on. My husband and I both waited tables for years, so we're pretty lenient when it comes to restaurant service but our waitress clearly does not have the skill set to serve a table. First my husband ordered unsweetened iced tea and I got a peanut butter cup milkshake. She brings a sweetened tea and a butterfinger shake. I sent the shake back, my husband figured that since we're sort of in the south he should just get used to sweet tea. My husband ordered a burger, no tomato with chili cheese fries. Simple enough right? A half an hour later she brings him a burger with tomato and regular fries. It got sent back because the tomatoes were diced and mixed into the cheese. My husband loathes tomatoes and couldn't eat it like that. My food was also wrong, but close enough and I was starving so I ate it. It took another 30 minutes to get my husband's burger. I had long since finished my food. Burger had no tomato but regular fries so my husband asked for a side of chili and cheese. She brought a side of cheese. It was almost laughable at this point. She blamed the slow kitchen but when we got our receipt everything was rung in wrong. Despite what it sounds we're not picky people. The food was pretty good and the prices are awesome but the incredibly inept service will keep us from going back.
(1)Danan C.
Great price for the quality of food you get! I have only been here twice, both times at 5:30am, so I can't say much for how the joint operates during meal times. But I have been happy both times. Though I must point out that service was mediocre both times I was there. My group and I were the ONLY ones there, so there is no excuse for poor service when you are the only customer.
(3)Joe G.
I gave it 5 stars, for price, and that the crew worked hard and were understaffed. double steakburger w fries 4 bucks; coffee .99 cents. food was right off the grill; fries were great. they only had one guy making 1/2 price shakes for 1.75; so, the wait is long. but after seeing a few in the room- i'll definitely be back to try one. beats wendys.
(5)Kevin B.
We love going there... My wife always enjoys the dish soap blend sweet tea....give it a try.
(3)Ann D.
Tried the blue ribbon steakburger which had smoked Gouda cheese, hickory smoked bacon, roasted red peppers, French fried onions, bleu cheese horseradish sauce, lettuce and tomato. However the gouda could barely be tasted, the rest of the burger was ok. Fries were thin and good. Really liked the tropical banana smoothie. Nice that you could sit inside which looked like Johnny Rockets or get it to go.
(4)